FAQs

Answers to Common Concerns

Will my insurance cover any prescription medicine I purchase?

Your plan generally only covers prescription drugs included in your formulary. Formularies may include both generic and brand-name medications. You may still owe a copayment or coinsurance for formulary drugs. Some drugs on your plan's formulary may be covered automatically with a doctor's prescription

How do I refill or order new prescriptions?

You can refill or order new prescriptions within this website using the contact form. Or by calling us at 505-877-1620.

Can I buy generic brand prescriptions even though my doctor prescribed me a brand name medication?

Your plan generally only covers prescription drugs included in your formulary. Formularies may include both generic and brand-name medications. You may still owe a copayment or coinsurance for formulary drugs. Some drugs on your plan's formulary may be covered automatically with a doctor's prescription.